Workflow Solution

GPM Life is a mutual life insurance company owned by its policy holders. The company has served federal employees, retired military personnel, individuals and families from all walks of life since 1934. Aligned with purpose, GPM employees tend to stay with the company long term, often until retirement.

GPM Life depends on efficient mail delivery to fulfill its promises to its customers. Mail room operations is an essential part of the overall service promise. In 2020 the company looked at the tasks associated with onboarding new customers and continuing a high level of service to policy holders, while maintaining a safe environment for it’s employees. They realized that incoming mail was often the starting point of the service workflow. The in-office requirements for processing mail were a hindrance in the dynamic work environment.

Learn how they did it. Download the free case study!